FAQs

🛍️ Order Processing & Shipping

At Velinor, every order is handled with intention and care — from the moment it’s placed to the moment it reaches your doorstep. Our goal is to make your shopping experience smooth, dependable, and completely worry-free.

⏱️ Processing Time

Each order is carefully inspected, packed, and prepared before leaving our facility.
Please allow 3–5 business days for processing.

During peak seasons or high-volume periods, processing may take a little longer — but quality and accuracy will always come first.

🚚 Estimated Delivery Times

United States

Shipped via USPS or FedEx.
Typical delivery window: 15–20 business days after processing.

International Orders

Shipping times vary by region.
Most international deliveries arrive within 15–30 business days, depending on your location and customs clearance.

⚠️ Possible Delays

While we strive for timely delivery, external factors may occasionally cause delays:

  • Holidays & peak seasons

  • Customs inspections

  • Extreme weather

  • Global logistics disruptions

If this happens, we appreciate your patience — and we’ll keep you informed every step of the way.

🔍 Track Your Order

Once your order has shipped, you’ll receive an email with your tracking number.
You can check your delivery status anytime through our Track Your Order page.

❌ Order Changes & Cancellations

Need to update something?
You may cancel or modify your order within 24 hours of purchase at no extra charge.

Please email velinor@gmail.com with the subject line:
“Cancel My Order”

🏡 Address Corrections

Accidentally entered the wrong address?
Contact us within 24 hours and we’ll correct it before dispatch.
Once the package ships, delivery details can no longer be changed.

📦 Delivery Attempts

Our carriers typically make two delivery attempts.
If both attempts fail, the package may be returned to our fulfillment center.
Don’t worry — we’ll reach out to arrange redelivery.

💔 Damaged or Faulty Items

We take great care in packaging every Syntra creation.
If your item arrives damaged or defective, please email us at velinor@gmail.com with:

  • Your order number

  • A clear photo of the issue

We’ll send a replacement immediately, at no additional cost.

💬 Need Help?

Our support team is always here for you.
If you have any questions about your order or delivery, feel free to reach out anytime at velinor@gmail.com